Contact Us

Have inquiries regarding product specifications, shipment tracking, or return coordination? Get in touch with our specialized support desk below. To support efficient routing, we recommend including your official order number and purchase details in your communication.

Support Desk Coordinates:

• Corporate Email Gateway: [email protected]
• Corporate Mailing Correspondence: 2017 N Market St, Suite 300, Wilmington, DE 19802, United States

Office Support Hours:

• Monday - Friday: 9:00 AM - 6:00 PM (EST) - Eastern Standard Time
• Saturday & Sunday: Closed (Inquiries received over the weekend will enter our active response queue on the following business day)

Our support team reviews and responds to eligible inbound inquiries, aiming for a standard response window of 1 to 2 business days.

Customer Security & Inbound Notice

When submitting a support ticket directly to our corporate email gateway, please ensure your transaction metadata is stated. For standard account documentation and consumer safety validation, transmitted communication details are processed pursuant to our Privacy Policy frameworks to support dispute resolution, identity verification, and authentic communication routing.